Software Updates

As a part of ongoing support & maintenance of terminals, software updates need to be completed.

Software updates are completed overnight to minimise impact on trade and download automatically, but sometimes the terminal may need to manually connect & request pending software updates.

Downloadable Software Components

The following software components can be downloaded by the terminal as a part of a software upgrade:

• Firmware
• Backend Software
• Terminal Point-of-Sale Software (if applicable)
• Configuration
• Branding (Logo & Screensaver)

The time taken to download software components depends on the file size, with firmware taking up to 10 minutes to download. Firmware downloads require the terminal to be rebooted after completion to install successfully, whereas all other components will install & apply after their download.

Checking for Updates

In the event that the terminal does not instantly download software after an update has been assigned, the terminal can manually check for updates. To complete this, navigate to the Menu (Standalone only) > Quest Dashboard > Enter Merchant Passcode (Standalone Only) > About > Software Update > Check for Updates.

If config is downloaded

If firmware is downloaded

If you encounter any issues with software downloads, please contact your support team.