Support
Merchant Facility Support
Do you have queries regarding your merchant facility? Please contact the merchant team with the details below.
| Contact Method | Contact Details |
|---|---|
| Support Phone | 1300 130 113, opt 4 |
| Support Desk Email | merchants@wexaustralia.com.au |
Hours of Operation: 9:00am - 5:00pm (Melbourne Time), Mon - Fri (excluding public holidays)
Technical Support
If you’re experiencing an issue with your terminal, just call or email us. Our support team will assist you to solve your issue.
| Contact Method | Contact Details |
|---|---|
| Support Phone | 1300 130 113, opt 1, opt 1 |
Hours of Operation: 9:00am - 9:00pm (Melbourne Time), 7 days a week
When contacting support, please have your terminal's serial number (SN) ready. It can be found on the back of your terminal.
