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Printing

Fitting a Paper Roll

Paper rolls have a pink marking towards the very end of the paper roll. When you see this marking, you should consider changing your paper roll.

Wait for print to finish

If the terminal is trying to print, wait for the operation to finish before commencing a change over.

To insert a new roll:

  1. Open the printer door by pinching the door on both sides with two (2) fingers. Pull backwards to rotate open.
  2. Remove any leftover paper and discard.
  3. With a new roll, unpick the roll's start (usually glued down). Place the roll in the cavity, ensuring that the paper is feeding off the underneath of the roll.
  4. Before closing the lid, pull out a small amount of paper, then close the lid by pressing on the 'Q' icon in the middle area of the printer door. The lid is closed once you hear and feel a 'click'.
  5. Tear off excess paper by either pulling paper from one side toward you, or push away from you (pulling is recommended).
  6. Optionally, open the Menu, and press the Feed button.
Inserting paper

Fitting a Printer Door & Rubber Roller

Please review the video below to see how to connect the terminal's printer door and rubber roller, if required.

Feeding Paper

A short feed out of fresh paper roll will confirm the paper is installed correctly and ready to print the next customer receipt without issue.

The Feed paper button can be accessed:

  1. Tap on the Quest Dashboard button (for a Standalone Terminal) or the ☰ symbol (for an Integrated Terminal)
  2. Enter the Merchant Password
  3. Tap on Feed Paper
Main Menu Screen
Feed paper

Reprinting receipts

To reprint the previous receipt:

  1. Tap on the Quest Dashboard (for a Standalone Terminal) or the ☰ symbol (for an Integrated Terminal)
  2. Enter the Merchant Password
  3. Select Last Transaction
  4. Select Print

Ordering paper rolls

Paper rolls can be ordered online at https://www.shop.questpaymentsystems.com/

  1. Tap on Merchant Options (for a Standalone Terminal) or the ☰ symbol (for an Integrated Terminal)
  2. Tap on Order Paper Rolls

Coreless Paper Rolls

Your terminal utilises custom 'coreless' paper rolls. This provides a long paper length within a small roll and allows the terminal a slim, ergonomic design. You can purchase additional paper rolls online from the Quest shop or from your preferred third-party supplier. Note that the WEX standalone terminal requires coreless 57mm x 30mm thermal paper rolls so please ensure your third party supplier can meet this specification before purchasing.