Menu Navigation

WEX Standalone Menus

The WEX interface contains a range of menus, which can assist you in configuring & troubleshooting your terminal.

Purchase

This menu item contains the interface used to complete a purchase transaction.

Refund

This menu item contains the interface used to complete a refund transaction.

Merchant Options

Menu Item	Explanation
Enable Products	Configure which products are enabled for sale on the PINpad.
Set Prices	Set prices for all wetstock/fuel products that are enabled on the PINpad.
Totals	Allows you to view transaction totals for the current settlement period and has an option to complete an end-of-day settlement.
Print Products	Prints a receipt that outlines the available products based on product configuration. This also includes the prices of fuel products.
Merchant Password	Toggle whether you require the merchant password to initiate refunds on the PINpad.
Order Paper Rolls	Opens a website URL and QR code to order paper rolls for the PINpad.
Merchant Help	Displays the content number for WEX merchant services, as well as a QR code & URL for this help site.

Quest Dashboard

The Quest Dashboard can assist you in accessing configuration components of the terminal when required. To access the menu, tap on the Quest Dashboard option (for a Standalone Terminal) or the ☰ symbol (for an Integrated Terminal) and enter the Merchant Password.

Menu Item	Explanation
Last Transaction	Displays the receipt for the last transaction completed on the terminal. Also has a button to print the receipt.
Host Log-on	Sends a message to the Acquirer, to determine that it can connect and to indicate that it can process transactions. The terminal will sporadically perform log-on attempts, so this typically isn't required unless otherwise instructed by support. Appears when in Standalone mode.
Order Paper Rolls	Displays a QR code & URL that can be used to order paper roll refills for the terminal.
Feed Paper	Tapping this will dispense some paper from the paper roll printer.
Brightness Slider	Slide for screen brightness, up is brighter and down is darker. Increased screen brightness will decrease battery life quicker than a dimmed screen.
Sleep Button	Tapping this will turn the screen off, which can be used to conserve battery life. The terminal can be woken by pressing the button. Auto-sleep times can be set in Power Modes settings.
Power Button	Tapping this will go into an interface with 2 sliders, Restart and Power Off. The user needs to slide these from the right to the left to activate them.
Totals Menu	Click here for further details about settlement. On Standalone Terminals, totals are completed in the Merchant Options* menu and do not need to be accessed here.*

About Section

This screen shows the serial number and firmware version of the terminal.

Menu Item	Explanation
Version Report	Shows a compilation of different software components of the terminal. Includes features such as the Acquirer banking details, software versions, Cloud EFTPOS server, SIM details (if applicable) and more!
Software Update	Tapping this will enter a screen where the user can check for updates. Tapping the Check for Updates button will check if there's pending configuration changes from the Cloud EFTPOS Web Portal and will download them accordingly. You should only use this if advised by support.

Menu Item	Explanation
Communications	Requires the Merchant Passcode to access. This menu allows the user to access network connectivity options (Wi-Fi and Cellular).
Power Modes	This menu contains several preset power modes, on battery and on charge, that determines the actions that the terminal will do for power management. For example, the Low Power preset will go into sleep mode quicker than the Always On present. There's also customisable settings for when features activate on the terminal, such as screensavers and sleeping. Click here to view further details about this menu.
Passcodes	This menu determines whether the user will be prompted to enter the Merchant Password in different circumstances. For more information, click here.
Disable POS Functions Integrated only	Determines whether standalone features (such as a bank logon or Totals menu) appear on the PINpad.
Print Merchant Receipt	Provides an option to automatically print a merchant copy of a receipt.
Print Receipts when Integrated	If a terminal has a printer attached but is operating in Integrated mode, a receipt can be printed automatically upon transaction completion.
Single Shot in Integrated Mode Integrated only	If enabled, users will have a button on the PINpad idle screen which allows them to complete a single standalone transaction.
Cashout Standalone only	Enable the cashout feature on the terminal, if customers require cash when transacting.
Show Touch Points	Enabling this feature allows for all screen taps to shown with a white circle. This is a helpful feature when troubleshooting touchscreen issues.
Key Sound	Enabling this feature allows for digital key presses to have audio beep feedback.
Diagnostics	An assortment of different menus that allow the user to either test or review details about different components of the terminal.

This set of menus is only accessible with the Helpdesk Passcode; this passcode can only be provided by a member of the Quest Support team. These features are not to be used unless advised by Quest Support.